Title
The Board of Water Commissioners for the City of Detroit, Water and Sewerage Department authorizes the Director to approve DWSD Contract 6007197 with Human Fliers, LLC, to deliver “service interruption” notices (door hangers) and provide services to support survey programs for DWSD customers; for a total contract amount not-to-exceed $400,000.00 and a term of three (3) years. This also authorizes the Director to take such other action as may be necessary to accomplish the intent of this vote.
Body
Agenda of June 18, 2025
Item No.: 2025-119
Contract No.: 6007197
Contractor: Human Fliers, LLC, 8425 W McNichols, Detroit, MI 48221
Contract Amount: $400,000.00
Contract Term: 7/1/25 - 6/30/28 (3 years)
TO: The Honorable
Board of Water Commissioners
City of Detroit, Michigan
FROM: Gary Brown, Director
Water and Sewerage Department
RE: Proposed DWSD Contract 6007197
Service Interruption Notices
Human Fliers, LLC
MOTION
Upon recommendation of Marqaicha Welch, Procurement Manager, the Board of Water Commissioners for the City of Detroit, Water and Sewerage Department authorizes the Director to approve DWSD Contract 6007197 with Human Fliers, LLC, to deliver “service interruption” notices (door hangers) and provide services to support survey programs for DWSD customers; for a total contract amount not-to-exceed $400,000.00 and a term of three (3) years. This also authorizes the Director to take such other action as may be necessary to accomplish the intent of this vote.
BACKGROUND / JUSTIFICATION
DWSD currently mails “Service Interruption” notices and follows up with additional delivery of “Service Interruption” door hangers directly to the property/site. As part of the revenue collection efforts, Human Fliers, LLC’s continued task will be to provide the status on whether property is occupied, vacant and/or abandoned for the purpose of assisting DWSD in updating its data and continued optimization of its collection efforts. The Revenue Protection Department (RPD) uses information gathered from the field to determine the probability of payment for services rendered.
DWSD Revenue Protection Department reports have shown that by hand delivering this additional “service interruption” door hanger notifications to delinquent customers, 41% of customers have resolved their balances to avoid the interruption.
PROCUREMENT METHOD
This proposed contract was initiated through requisition #529605 and was approved by budget on 1/8/25. It was competitively solicited as RFB #529605 - Service Interruption Notices on the BidNet Michigan Inter-Governmental Trade Network (MITN) website for 21 days. MITN published this opportunity to over 400 companies subscribing to the relevant NIGP codes(s) and 79 firms downloaded the RFB package. Six bids were received, see Bid Tab for the pricing summary.
• Dee Davis Inc.
• H & R Process Serving Group
• Human Fliers
• Rally Point Partners, LLC
• Spartan 6 Security Inc.
• TLC Courier Services LLC
The two lowest bidders were deemed non-responsible; Rally Point had no matching references and Dee Davis’s bid contains hidden costs. The next lowest priced bidder was Human Fliers, who was deemed responsible and responsive. Based on this information, DWSD Procurement recommends awarding the contract to Human Fliers, LLC.
Human Fliers clearances expire on 6/18/25. A formal contract document is routing for signature and is expected to be signed before the BOWC regular meeting.
SUMMARY
A. Contract No: 6007197
B. Contractor: Human Fliers, LLC
C. Contract Term: 7/1/25 - 6/30/28 (3 years)
D. Total Contract Amount: $400,000.00
E. Anticipated FY Spend: FY 25-26: $133,333.34
FY 26-27: $133,333.33
FY 27-28: $133,333.33
F. Funding Source: O&M Funds
G. GL String:
5720-20169-484161-617900-000207-10790-0000-000000 - 29.2% Water
5820-20180-494161-617900-000228-15805-0000-000000 - 70.8% Sewer
This proposed contract was presented to the BOWC Finance Committee on June 4, 2025. Per DWSD procurement protocol, Mayoral approval will also be obtained.