Title
The Board of Water Commissioners for the City of Detroit, Water and Sewerage Department authorizes the Director to enter into agreement No. 6002028, for improvements to the DWSD customer payment portal, with City Insight, LLC, for a total contract amount, not to exceed $1,455,430.00 and a duration of 5 years, and also authorizes the Director to take such other action as may be necessary to accomplish the intent of this vote.
Body
Agenda of April 17, 2019
Item No.: 19-00102
Requisition No. 469802
DWSD Contract No: 6002028
DWSD Contract Term: 5 years (4/2019 - 3/2024)
Contract Total Amount: $1,455,430.00
Supplier: City Insight, LLC, 440 Burroughs St., Ste. 656, Detroit, MI 48202
TO: The Honorable
Board of Water Commissioners
City of Detroit, Michigan
FROM: Gary Brown, Director
Water and Sewerage Department
RE: DWSD Contract No. 6002028 for Improvements to the Customer Payment Portal with City Insight, LLC
MOTION
Upon recommendation of Mamata Burgi, Procurement Manager, the Board of Water Commissioners for the City of Detroit, Water and Sewerage Department authorizes the Director to enter into agreement No. 6002028, for improvements to the DWSD customer payment portal, with City Insight, LLC, for a total contract amount, not to exceed $1,455,430.00 and a duration of 5 years, , and also authorizes the Director to take such other action as may be necessary to accomplish the intent of this vote.
BACKGROUND
DWSD is being redefined as a customer service agency focused on transitioning to delivering continuously improving, high quality service to our retail water customers. In 2017, a cornerstone of the strategy to achieve the service level performance required was to leverage a Detroit-based startup to help DWSD deliver high quality and easy to use service to our customers via the DWSD's retail customer service po...
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