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The Board of Water Commissioners for the City of Detroit Water Sewerage Department authorizes the Director to approve DWSD Contract No. 6007509 with Promise Network, Inc. dba Promise for Third-Party Vendor Administration of the Lifeline H2O Affordability Program, for a term of one year, with a (1) year option to renew. This is a zero-cost contract for applicant processing services only. The vendor will be paid independently by the Great Lakes Water Authority via WRAP (Water Residential Affordability Program) funds by retaining 12% per application processed. This also authorizes the Director to take such other action as may be necessary to accomplish the intent of this vote.
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Agenda of October 15, 2025
Item No. 2025-250
Contract No.: 6007509
Contractor: Promise Network, Inc. dba Promise
Contractors Address: 490 Chadborne Road, Suite A135, Fairfield, CA 94534
Contract Amount: $0.00
Term: (1) year, (1) year option to renew
TO: The Honorable
Board of Water Commissioners
City of Detroit, Michigan
FROM: Gary Brown, Director
Water and Sewerage Department
RE: Third-Party Vendor Administration of H20 Lifeline Affordability Program
Promise Network, Inc dba Promise
MOTION
Upon recommendation of Matthew Phillips, Chief of Staff and Customer Service Officer, the Board of Water Commissioners for the City of Detroit Water and Sewerage Department authorizes the Director to approve DWSD Contract No. 6007509 with Promise Network, Inc. dba Promise for Third-Party Vendor Administration of the Lifeline H2O Affordability Program, for a term of one year, with a (1) year option to renew. This is a zero-cost contract for applicant processing services only. The vendor will be paid independently by the Great Lakes Water Authority via WRAP (Water Residential Affordability Program) funds by rentaining 12% per application processed. This also authorizes the Director to take such other action as may be necessary to accomplish the intent of this vote.
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