Title
The Board of Water Commissioners for the City of Detroit, Water and Sewerage Department authorizes the Director to approve DWSD Contract 6007884 with WTI Holdings, LLC dba Waterfield Technologies, for the upgrade, configuration and implementation of new hardware and software for DWSD's BrightPattern Omnichannel Call Center, for a total contract amount not-to-exceed $2,600,000.00 and a term of 3 years. This also authorizes the Director to take such other action as may be necessary to accomplish the intent of this vote.
Body
Agenda of Junel 17, 2026
Item No. 2026-125
Contract No.: 6007884
Contractor: WTI Holdings, LLC dba Waterfield Technologies
Contractor Address: One West Third St., Suite 1115, Tulsa, OK 74103
Contract Amount: $2,600,000.00
Contract Term: 9/1/26 - 8/30/29
TO: The Honorable
Board of Water Commissioners
City of Detroit, Michigan
FROM: Gary Brown, Director
Detroit Water and Sewerage Department
RE: Proposed DWSD Contract No. 6007884
For the upgrade, configuration and implementation of new hardware and software for DWSD's BrightPattern Omnichannel Call Center
WTI Holdings, LLC dba Waterfield Technologies
MOTION
Upon recommendation of Marqaicha Welch, Procurement Manager, the Board of Water Commissioners for the City of Detroit, Water and Sewerage Department authorizes the Director to approve DWSD Contract 6007884 with WTI Holdings, LLC dba Waterfield Technologies, for the upgrade, configuration and implementation of new hardware and software for DWSD's BrightPattern Omnichannel Call Center, for a total contract amount not-to-exceed $2,600,000.00 and a term of 3 years. This also authorizes the Director to take such other action as may be necessary to accomplish the intent of this vote.
BACKGROUND / JUSTIFICATION
BrightPattern is DWSD's Omnichannel Call Center solution and is a critical platform for increasing revenue, improving customer data quality, and enhancing customer service while maintaining cost efficie...
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