Title
The Board of Water Commissioners for the City of Detroit, Water and Sewerage Department authorizes the Director to approve DWSD Contract 6007468 with Systems and Software for the hardware/software licensing, configuration and upgrades of the enQuesta CIS solution; for a total contract amount not-to-exceed $3,750,000.00 and a term of 3 years. This also authorizes the Director to take such other action as may be necessary to accomplish the intent of this vote.
Body
Agenda of October 15, 2025
Item No. 2025-232
Contract No.: 6007468
Contractor: Systems and Software Inc., 10 E. Allen St., Winooski, VT 05404
Contract Amount: $3,750,000.00
Contract Term: 11/1/25 - 10/31/28
TO: The Honorable
Board of Water Commissioners
City of Detroit, Michigan
FROM: Gary Brown, Director
Detroit Water and Sewerage Department
RE: Proposed DWSD Contract No. 6007468
For the hardware/software licensing, configuration and upgrade of the enQuesta CIS solution
Systems & Software Inc.
MOTION
Upon recommendation of Marqaicha Welch, Procurement Manager, the Board of Water Commissioners for the City of Detroit, Water and Sewerage Department, authorizes the Director to approve DWSD Contract 6007468 with Systems and Software for the hardware/software licensing, configuration and upgrades of the enQuesta CIS solution; for a total contract amount not-to-exceed $3,750,000.00 and a term of 3 years. This also authorizes the Director to take such other action as may be necessary to accomplish the intent of this vote.
BACKGROUND & JUSTIFICATION
Systems & Software is DWSD's Customer Information System (CIS) solution that is a critical avenue to increase revenue, improving customer data sets and service with greater cost efficiency. This platform provides DWSD with a streamlined approach for our operations and a way to improve communications with our customers, as well as encouraging smart consumer habits. A well-designed and upgraded CIS provides seamless a...
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