Title
The Board of Water Commissioners for the City of Detroit, Water and Sewerage Department authorizes the Director to enter into Contract No. CS-1892 "Drainage Charge Program Call Center Support" with Wayne Metro Community Action Agency (Consultant), at a cost not to exceed $550,000 for one (1) year, and also authorizes the Director to take such other action as may be necessary to accomplish the intent of this vote.
Body
Agenda of May 16, 2018
Item No. 18-0117
DWSD Contract No. CS-1892
Time: One (1) Year
Contract Amount: $550,000.00
TO: The Honorable
Board of Water Commissioners
City of Detroit, Michigan
FROM: Gary Brown, Director
Water and Sewerage Department
RE: DWSD Contract No. CS-1892 "Drainage Charge Program Call Center
Support" Consultant: Wayne Metropolitan Community Action Agency
MOTION
Upon recommendation of Lisa Wallick, Stormwater Management Group (SMG) Manager, the Board of Water Commissioners for the City of Detroit, Water and Sewerage Department, authorizes the Director to enter into Contract No. CS-1892 "Drainage Charge Program Call Center Support" with Wayne Metro Community Action Agency (Consultant), at a cost not to exceed $550,000 for one (1) year, and also authorizes the Director to take such other action as may be necessary to accomplish the intent of this vote.
JUSTIFICATION
The Detroit Water and Sewerage Department (DWSD) is in the final stages of the Drainage Charge Program rollout. All customer classes with the exception of residential and faith-based accounts have transitioned to the impervious acre billing method for drainage. These accounts will transition in July of 2018 which will be reflected on the August 2018 bill. DWSD expects to have a higher than normal call volume associated with the account conversion. To ensure customers can speak with someone about their concerns, a temporary call center is being established to coincide with the customer outreach notification plan. These customers will receive no...
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