Title
The Board of Water Commissioners for the City of Detroit, Water and Sewerage Department authorizes the Director to grant an increase of $4,925,000.00 in contract price and an extension of three (3) years with two (2) one year renewal options for Contract No. CS-1804 "Technology Services" with Diversified Data Processing and Consulting, Inc. dba DivDat (Consultant), and also authorizes the Director to take such other action as may be necessary to accomplish the intent of this vote.
Body
Agenda of October 17, 2018
Item No. 18-0208
Contract No. CS-1804
Proposed Amendment No. 3
Amount: $4,925,000.00
Time Extension: Three (3) Years with Two (2) One Year Renewal Options
TO: The Honorable
Board of Water Commissioners
City of Detroit, Michigan
FROM: Gary Brown, Director
Water and Sewerage Department
RE: DWSD Contract No. CS-1804, Amendment No. 3
"Technology Services)
Consultant: Diversified Data Processing and Consulting, Inc. dba DivDat
MOTION
Upon recommendation of Daniel A. Rainey, Chief Information Officer, the Board of Water Commissioners for the City of Detroit, Water and Sewerage Department authorizes the Director to grant an increase of $4,925,000.00 in contract price and an extension of three (3) years with two (1) year renewal options for Contract No. CS-1804 "Technology Services" with Diversified Data Processing and Consulting, Inc. dba DivDat (Consultant) and authorizes the Director to take such other action as may be necessary to accomplish the intent of this vote.
BACKGROUND
The use of DivDat Kiosks and DWSD's mobile pay application has increased since its inception in 2016. Kiosk usage has been recently growing at a rate of over 2,000 new users every month and now stands at just over 18,000 kiosk transactions per month. Web usage jumped 50% between March and May to just over 25,000 transactions and as DWSD migrates off of its current payment processor, Invoice Cloud will approach 50,000 payments per month. IVR was added ...
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