Detroit Water and Sewerage Department
File #: 19-0076    Version: Name:
Type: Policy Status: Approved
In control: Office of the General Counsel
On agenda: 3/15/2019 Final action: 3/15/2019
Title: The Board of Water Commissioner for the City of Detroit Water and Sewerage Department approves the following Customer Service policies: 1.) Application for Service, 2.) Call Intake and Quality Assurance 3.), Credit, Refunds, and Adjustments, and 4.) Real Estate Closing, and authorizes the Director to take such action as may be necessary to effectuate the policies.
Indexes: Board of Water Commissioners
Attachments: 1. 500-CS-Application for Service-v.1, 2. 500-CS-Call Intake and QA-v.1, 3. 500-CS-Refunds and Adjustments-v.1, 4. 500-CS-Real Estate Closing Bill-v.1

Title

The Board of Water Commissioner for the City of Detroit Water and Sewerage Department approves the following Customer Service policies: 1.) Application for Service, 2.) Call Intake and Quality Assurance 3.), Credit, Refunds, and Adjustments, and 4.) Real Estate Closing, and authorizes the Director to take such action as may be necessary to effectuate the policies.

 

Body

Agenda of March 15, 2019

Item No. 19-0076

 

TO:                                          The Honorable

                                          Board of Water Commissioners

                                          City of Detroit, Michigan

 

FROM:                           Gary Brown, Director

                                          Water and Sewerage Department

 

RE:                     Approval of Customer Service Policies

 

MOTION

Upon recommendation of Debra N. Pospiech, Chief Administrative Officer, the Board of Water Commissioner for the City of Detroit Water and Sewerage Department approves the following Customer Service policies:

 

1.)                     Application for Service

2.)                     Call Intake and Quality Assurance

3.)                     Credit, Refunds, and Adjustments 

4.)                     Real Estate Closing

 

and authorizes the Director to take such action as may be necessary to effectuate the policies.