Title
The Board of Water Commissioners for the City of Detroit Water and Sewerage Department approves the proposed reallocation of five Customer Service Specialist positions and associated funds from the Customer Service Budget to Billing and Collections Budget for Fiscal year 2019-20; and further authorizes the Director and Chief Financial Officer to take such other action as may be necessary to accomplish the intent of this vote.
Body
Agenda of January 15, 2020
Item No. 20-0006
Reallocation of Five Customer Service Specialist Positions and Associated Funds from the Customer Service Budget to Billing and Collections Budget in Fiscal year 2019-20
TO: The Honorable
Board of Water Commissioners
City of Detroit, Michigan
FROM: Gary Brown, Director
Detroit Water and Sewerage Department
RE: Reallocation of Five Customer Service Specialist Positions and Associated Funds from the Customer Service Budget to Billing and Collections Budget in Fiscal year 2019-20
MOTION
Upon recommendation of Thomas Naughton, Chief Financial Officer, the Board of Water Commissioners for the City of Detroit Water and Sewerage Department approves the proposed reallocation of five Customer Service Specialist positions and associated funds from the Customer Service Budget to Billing and Collections Budget for Fiscal year 2019-20; and further authorizes the Director and Chief Financial Officer to take such other action as may be necessary to accomplish the intent of this vote.
WHEREAS In FY19, the Department determined that five Customer Service Specialists in Customer Service were performing duties more appropriately assigned and performed within the Billings & Collections Unit. Those duties include enrolling and re-enrolling customers into the WRAP program, resolving related drainage account disputes, and assessing the $25 credit to a WRAP participant's account. Account adjustments are made, if needed.
WHEREAS As a result of these determinations, the Department...
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