Please note: this meeting has been canceled. Details Meeting Name: Customer Service Committee Agenda status: Canceled Meeting date/time: 5/3/2017 Canceled Minutes status: Canceled   Meeting location: 5th Floor Board Room, Water Board Building Customer Service Committee Meeting rescheduled from May 2, 2017 Published agenda: Agenda Published minutes: Not available   Attachments: Meeting Items (2) 2 records Group Clear sorting Clear grouping Group by Type Group by Result Export Export to Excel Export to PDF Export to Word Show: Legislation only Legislation only All agenda items File # Ver. Agenda # Name Type Title Action Result Action Details 17-0081 1     Contract The Board of Water Commissioners for the City of Detroit, Water and Sewerage Department authorizes the Director to enter into Contract No. CS-1841, “Maintenance and Support Agreement for Application Software Products” with Systems & Software, Inc. (Consultant), at a cost not to exceed $2,295,000.00 for a duration of three (3) years, and also authorizes the Director to take such other action as may be necessary to accomplish the intent of this vote.     Action details 17-0082 1     Contract The Board of Water Commissioners for the City of Detroit, Water and Sewerage Department authorizes the Director to grant an increase of $1,250,000.00 in the contract price and an extension of three (3) years for Contract No. CS-1708, “Zipwire Automated Call Distribution (ACD) Call Center Management Solution” with Waterfield Technologies, Inc. (Consultant), and also authorizes the Director to take such other action as may be necessary to accomplish the intent of this vote.     Action details